LEVEL ONE · IN COLLABORATION WITH THE CMI LEADERSHIP ACADEMY
Build the confidence, discipline, and evidence to become a credible first-line manager.
This online programme supports new managers, supervisors, and team leaders to move from individual contribution into professional management practice, while building evidence for Foundation Chartered Manager status.
A disciplined transition into management
The frontline is where organisational promises become daily behaviour. Yet many first-time managers are promoted because they are technically capable, then expected to supervise people without structured formation. The CMI First-Line Management Programme closes that gap, combining live masterclasses, guided practice, workplace tasks, reflective development, and a Management Impact Project.
Successful learners should leave able to manage themselves, communicate clearly, support inclusive teams, set objectives, track simple performance measures, respond to underperformance and conflict professionally, and complete a practical improvement project with evidence of benefit.
Programme at a glance
What participants will learn
- Apply self-management routines for prioritisation, accountability, and professionalism
- Create inclusive team environments for new starters and diverse colleagues
- Use clear communication, active listening, and team chartering to build trust
- Translate organisational priorities into team tasks using the golden thread
- Set SMART objectives, track basic KPIs, and hold effective one-to-ones
- Identify underperformance early and respond fairly with evidence and empathy
- Use simple project tools including scope, RACI, RAID, and milestones
- Prepare a concise impact report and reflect through CPD
Indicative learner journey
Readiness, baseline assessment, recognition expectations, and project scoping.
Time management, prioritisation, wellbeing, and professional conduct.
Onboarding, psychological safety, fairness, and early-career talent support.
Clear communication, active listening, trust, and team chartering.
Golden thread, SMART objectives, KPIs, one-to-ones, and feedback.
Root causes, conflict types, communication models, and escalation.
Scope, stakeholders, RACI, RAID, milestones, and communication.
Basic data, reporting, dashboards, and stakeholder feedback.
Presentation, CPD review, reflection, and Foundation CMgr readiness.
Start building professional managers at the frontline
Apply for the next online cohort, or speak with the Academy about a tailored employer cohort for your organisation.